Gas Mandi Privacy Policy – Your Data, Handled with Care

1 Introduction

Gas Mandi is an online entertainment platform offering sports betting, casino games, fish games, the game lobby and VIP rewards to players in Pakistan. This Privacy Policy describes how Gas Mandi collects, uses, stores and protects the personal information of players who register and use the platform.

We understand that privacy matters a lot to Pakistani users. Whether you are depositing via JazzCash, placing a bet on a PSL match or spinning slots in the game lobby, your data is handled with care at every step. This policy is written in straightforward language so you know exactly what is happening with your information — no vague corporate language and no hidden practices.

This Privacy Policy applies to all interactions with Gas Mandi, including the website, the Gas Mandi App for Android and iOS, and any communications between you and our customer support team.

2 What We Collect

Gas Mandi collects only the information we genuinely need to operate your account, verify your identity, process PKR payments and deliver the platform services. Below is a summary of what we collect and why.

We do not collect information that is not needed for the above purposes. Gas Mandi does not ask for your social media passwords, location tracking data or any information beyond what is listed here.

3 How We Use Your Data

The data Gas Mandi collects is used for the following specific purposes:

• Account operation: Creating and managing your player account, including login authentication and account settings.
• Payment processing: Facilitating deposits in PKR via JazzCash, Easypaisa, Raast, bank transfers and cards, as well as processing withdrawal requests back to the same methods.
• Identity verification: Confirming that you meet the minimum age requirement of 18 years and that your account details are genuine.
• Customer support: Responding to queries, resolving disputes and following up on any issue you raise through live chat or email.
• Fraud and security monitoring: Identifying unusual account activity, suspicious transactions and potential violations of our Terms and Conditions.
• Platform improvement: Analysing aggregate, anonymised usage patterns to improve game availability, payment flows and mobile performance.
• Responsible gaming: Monitoring betting and gaming behaviour to identify patterns that may indicate a need for responsible gaming tools, and to honour deposit limits or self-exclusion requests.
• Promotions and bonuses: Checking eligibility for bonuses and verifying that bonus terms have been met before processing bonus-related withdrawals.

4 Payment Data & PKR Transactions

All financial transactions on Gas Mandi are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, the relevant payment details — such as your JazzCash mobile number, Easypaisa account, Raast ID or bank account number — are shared with the payment provider solely for the purpose of completing that transaction.

What We Store

Gas Mandi stores a record of each transaction including the amount in PKR, the payment method used, the date and time, and the transaction status. We do not store full card numbers or full bank account details on our servers. Where card details are entered, they are handled directly by the payment gateway using PCI-DSS compliant infrastructure.

Payment Provider Sharing

To process your deposit or withdrawal, Gas Mandi shares the minimum required transaction data with the relevant payment provider — for example, your registered JazzCash number and the PKR amount. Payment providers process this data under their own privacy policies and security standards. Gas Mandi selects only reputable, established payment partners.

Transaction Records

Your full transaction history is available in your Gas Mandi account cashier section at all times. If you notice any discrepancy in your transaction records, contact our support team immediately through live chat. Gas Mandi keeps transaction records for the period necessary to comply with applicable financial record-keeping requirements.

5 Data Sharing

Gas Mandi does not sell or rent your personal data. We share data only in the following limited and specific circumstances:

• Payment providers: JazzCash, Easypaisa, Raast, banks and card processors receive only the transaction data necessary to complete your payment.
• Game providers: Third-party game studios that supply slots, live casino tables and fish games may receive a player session token to authenticate your game session. They do not receive your full personal profile.
• Fraud prevention services: Anonymised technical data such as IP address and device fingerprint may be shared with fraud detection tools to protect the platform and all players.
• Legal requirements: If Gas Mandi is required by a valid legal process to disclose player information, we will comply with that legal obligation. We will notify you where we are legally permitted to do so.

In all cases of data sharing, Gas Mandi applies contractual data protection obligations on the receiving party and shares only the minimum data necessary for the stated purpose. No data is shared with marketing agencies, data brokers or advertising platforms.

6 Cookies & Tracking

Gas Mandi uses cookies and similar technologies on the website and in the App to provide a smooth, personalised experience. Here is a straightforward breakdown of the cookies we use:

Essential Cookies

These are required for the platform to function. They keep you logged in during a session, remember your language and currency preference (PKR), and maintain your betting slip between pages. You cannot opt out of essential cookies while using Gas Mandi.

Performance & Analytics Cookies

These cookies collect anonymised information about how players navigate the platform — which games are most popular, which pages load slowly, and where players drop off. This data is used solely to improve the platform. It is aggregated and never linked back to your individual account.

Security Cookies

Short-lived cookies used to detect suspicious login attempts, CSRF attacks and session hijacking. These are a core part of keeping your Gas Mandi account secure.

Managing Cookies

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to deposit, withdraw or play. Disabling essential cookies may affect login functionality.

7 Data Security

Protecting your data is one of Gas Mandi's core responsibilities. We apply the following security measures across the platform:

• SSL/TLS encryption: All data transmitted between your device and Gas Mandi servers is encrypted using TLS 1.2 or higher. This applies to logins, deposits, withdrawals and all account activity.
• Password hashing: Your account password is never stored in plain text. Gas Mandi uses strong cryptographic hashing to store passwords securely.
• Access controls: Only authorised Gas Mandi personnel with a verified business need can access player account data. Access is logged and reviewed.
• Two-factor authentication (2FA): Gas Mandi supports 2FA to add an extra layer of security to your login. We recommend enabling it in your account settings.
• Fraud monitoring: Automated systems monitor for unusual login patterns, suspicious withdrawals and other anomalies around the clock.

Despite these measures, no platform can guarantee absolute security. If you believe your Gas Mandi account has been compromised, contact our support team immediately. Do not share your login credentials with anyone — Gas Mandi staff will never ask for your password.

8 Data Retention

Gas Mandi retains your personal data only for as long as is necessary for the purposes described in this policy. Below is a general guide to our retention periods:

• Active account data: Retained for the full duration of your account being open and active.
• Transaction records (PKR deposits and withdrawals): Retained for a minimum of five years from the date of the transaction to meet financial record-keeping standards.
• Identity verification documents: Retained for the duration of your account plus a reasonable period after closure for compliance purposes.
• Support communications: Live chat logs and emails are retained for up to two years to assist with dispute resolution and quality assurance.
• Closed account data: Following account closure, personal data is securely archived and then deleted after the applicable retention period has elapsed. Data subject to a legal hold may be retained for longer.

When data is no longer needed, Gas Mandi deletes or anonymises it securely so it cannot be recovered or linked back to you.

9 Your Rights

Gas Mandi respects your rights over your personal data. As a registered player, you have the following rights:

• Right to access: You can request a copy of the personal data Gas Mandi holds about you. We will provide this within a reasonable timeframe.
• Right to correction: If any of your personal details are inaccurate or out of date, you can request a correction. For minor changes such as email address updates, you can do this directly in your account settings.
• Right to deletion: You can request that Gas Mandi delete your personal data. We will comply where there is no legal or contractual obligation requiring us to retain it. Note that transaction records must be retained for financial compliance purposes even after account deletion.
• Right to restrict processing: In certain circumstances, you can ask Gas Mandi to restrict how we use your data while a query or dispute is being resolved.
• Right to data portability: You can request your personal data in a structured, commonly used and machine-readable format.

To exercise any of these rights, contact Gas Mandi customer support through the live chat available on the platform. We will respond to all valid requests promptly. We may need to verify your identity before processing a data request to protect your account security.

10 Minors

Gas Mandi is strictly an adult platform. Registration and use of any Gas Mandi service is prohibited for individuals under the age of 18. Gas Mandi does not knowingly collect personal data from minors.

If Gas Mandi discovers that an account has been registered by someone under 18, the account will be immediately closed, all balances will be forfeited and any personal data associated with that account will be securely deleted. If you are a parent or guardian and believe a minor has registered on Gas Mandi, please contact our support team immediately so we can take prompt action.

Age verification is a standard part of the Gas Mandi account process. We take our responsibility to keep minors away from the platform seriously, and we encourage all adults using Gas Mandi to ensure that minors in their household do not have access to their account credentials or devices used to access the platform.

11 Policy Changes

Gas Mandi may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer or applicable requirements. When changes are made, the updated policy will be published on this page with a revised effective date shown at the top.

Where changes are significant, Gas Mandi will make reasonable efforts to notify registered players via the platform notification system or through the registered email address. For minor clarifications or non-material updates, the revised policy will simply be posted on this page without individual notification.

Continued use of Gas Mandi after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. We recommend bookmarking this page and checking it periodically if privacy matters are important to you.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Gas Mandi is handling your personal information, please reach out to us through any of the following channels:

• Live chat: Available 24/7 directly on the Gas Mandi platform — the fastest way to get a response.
• Email: [email protected] — for detailed or formal data requests, please email us with your registered account details and a clear description of your request.

Gas Mandi takes all privacy queries seriously and will respond to genuine requests promptly. If you are contacting us about a data deletion or access request, please include your registered email address and full name so we can locate your account securely.

For general questions about account security, responsible gaming tools or payment privacy, our support team is available around the clock through the live chat feature on the platform.